Expectations of Quality
Quality derives from a staff commitment to service and excellence
Customer requirements always come first - quality begins and ends with the customer and we strive to always satisfy their needs - this is reflected in our flexibility – both as individuals and as an organization
Pinnacle Home Builders, Inc. will offer exceptional quality products and services by striving to exceed our customers’ expectations
Pinnacle strives to offer the highest quality in terms of detailed work; everything will be strait, plumb, or inline with clean, strait tight cuts
Our goal is to get it right first time, every time and strive to exceed customer expectations whenever possible
We will utilize statistical methods to measure and maintain process control and to drive continuous improvement thought our organization
We will foster an atmosphere of continuous process improvement and problem prevention
Pinnacle will maintain a formal quality system meeting all standards
We will develop relationships with our suppliers that emphasize continuous improvement in product quality, service and support